Nick Mason Was Very helpful and made this process Absolutely Easy and less stressful! He's an amazing salesman and made the whole process feel like I was talking more to a Friend than a Salesperson!! Thank you Nick Mason for making this purchase an awesome experience!! I Will Definitely request Nick again in a future Deal!

My mom was looking to trade in her 4 year old vehicle for something 2024 or 2025. She had test driven a couple different makes locally at a dealer in Ft Walton but wasn’t really excited about them, they didn’t have the comfort level she was looking for, especially for long trips. My husband and I had purchased 2 vehicles from Mr Pink in Pensacola in recent years and had been super happy with his high level of customer service. My husband suggested to my mom that she test drive a Cadillac SUV, and he called Mr Pink who agreed to meet with us the next afternoon. We were so impressed with the amount of time he took speaking to my mom to ascertain what features in a vehicle were most important to her. He and Marie Moore really went out of their way to give her an amazing car buying experience- even locating a vehicle with the interior and exterior color she wanted at another dealership and bringing it to Pensacola for her the next day. Marie spent a couple hours teaching my mom all about the high tech features of her 2025 Cadillac XT4 so that she wouldn’t feel overwhelmed when she left the dealership. Big big thanks to Mr Pink and Marie for their exceptional customer service and making my mom’s car buying experience great!

Great service with little wait time. Work was completed ahead of tentative wait time. Very good job and vehicle was delivered washed which was an added plus!!

Great experience, easy, quick, and great deal. Nick was great, very personable....

Shout out to Nick Mason! I thought he was very kind and definitely patient. The auto I was looking at sold, online, before my husband and I could discuss our final decision. I was in disbelief. That was on a Saturday. The following Thursday he sent a text stating the deal did not go through. The text started with "Barbara!" and reading the rest of the text sounded like he was talking to me himself. We went in the next day. It is now sitting in my yard! Thanks Nick for the look out and patients.

Great smooth transaction.

Just bought my dream BMW x5 in the color I’ve wanted for years and the customer service I received from Chris S. was top tier! He made the process seamless and surprisingly enjoyable. I wouldn’t know if there was any hiccups, because he handles everything so well.

Cortez was so amazing with the purchase of our Denali 2500HD on Saturday. We came back Monday to purchase our Cadillac Lyriq. He was not pushy and worked with us most of the day finding the perfect vehicles. We will be back.

I just like to say that I think Shelly and Marie for giving me the opportunity to drive off with my 2016 lexus NX. It wouldn't not have been possible if it hadn't not been for you guys. God is good.

took my wife's Cadillac in for service and the team took care of me like they always do. Thank you for always working hard to put our family back on. the road.

Big thank you to Nick Mason at Step One Buick Cadillac Pensacola,and business management,got what I wanted at the price I wanted... Not much else to say but go first to See Nick Mason,he will close your deal on your terms .. great doing business with them 5⭐

Great experience buying a new Escalade ESV with Nick Mason! No stress or normal car buying drama. Told him what we were willing to walk out the door price wise and he made it happen. Drove off the lot in less than 4hrs. Highly recommend giving an opportunity to earn your business! Had shopped around prior to walking in. Thanks Nick!!

Mr. PINK and Marie are family now

Thank you for your awesome service! Yall are awesome cadillac pensacola service

Great service department the whole team took care of me and made sure my beautiful red caddy was taken care of and cleaned she looked brand new when they gave her back to me. Wanna thank Nick and Desean Jessica for always taking care of me

I have always had my vehicle serviced here and will continue to do so. Nick has been my service advisor and Sean and Corey have always done amazing work on my family’s vehicles. Highly recommend

Thank you Cadillac Pensacola, My Cadillac CT6 just came out of service and I’m super happy with the performance. Thank you Nick for always taking care of me.

We had a great family friendly experience at this dealership. Kids play area and everyone is family friendly. Chris was amazing to work with through the purchase process, working some things over text to make the down time in the dealership minimal. Test drive was friendly and he helped show us features of multiple models. If you’re looking for a GM look for Chris at Pensacola Cadillac

My sales person name is Nick Mason. Mr. Mason made the experience very easy to navigate with limited to no stress. Mr. Mason made sure that he paid strict attention to what I wanted specifically in an automobile. His expertise and astute knowledge of the industry navigated him to a vehicle that only I held dear in my heart meaning the right color both inside and outside, the size the dynamic and of course the price. I have bought many cars in my life before, but this by far surpasses all of my car buying experiences. Thank you, Nick for walking me through the process and texting me each and every day as we waited for my beautiful Cadillac XT4 2025 to arrive. I am a true and happy Cadillac family member.

I felt Nick tried and got me what I asked for

Tyler Brush took care of my needs from the very start of looking for the right vehicle. I inquired about a vehicle online,and he contacted me about the vehicle and I drove down to the dealership. He took care of me from the very start, and even tried hard to get me in other vehicles. He never seemed frustrated, just happy to help us. I just wanted to say thank you so much for helping with the purchase of my new vehicle and taking care of the issues with the car, you made my car buying experience awesome, and I thank you for your help and expertise, and your attention the issues that we had. You're amazing and we just wanted you to know that! Ask for Tyler if you want the best experience in purchasing a vehicle! You won't be disappointed!

If you want the best car buying experience ever, you need to get over to Cadillac Buick GMC Pensacola. I absolutely hate going to dealerships and going through the car buying process and always feel like I'm wasting my time. We met up with Mr. Clint F. and he made this the most amazing car buying experience ever. Not only did he answer all of our questions, but he also gave us so many more tips/info that we didn't know or even think about. We were there for a total of 1.5 hours......this has never happened in my life. New or used, yall need to go and look around. ASK FOR CLINT! He will set you up right. Mr. Sean P. In service was a huge help as well. We liked the car and all, but it was used. Sean came and grabbed the keys and brought it back into the shop to give it another look over before we signed the dotted line. I heard he has been the top technician there for years. He gave us the stamp of approval and we got the car. Caddy XT4!

Can not express enough how professional, knowledgeable, and kind Tyler Brush was throughout my XT6 purchase! This was, by far, the best experience I’ve had in purchasing a vehicle. Thank you Tyler- and Thank you for making it an absolute easy process! 5 Star plus! I will forever work with Tyler future forward and Pensacola Cadillac !

That is how you earn someone's business! Tyler Brush is the man! He found the truck I wanted for the price I needed. BGCP knows how to treat their customers. They gave me top dollar for my trade, more than anyone else from Crestview to Pensacola. Tyler sent pictures, a video, highlighted any imperfections (there weren't many) and acted as a consumate professional from start to finish. And that's not it, the finance department didn't jerk me around at all. I said where I wanted to be with the numbers and they got me there. If you are in the market for a new vehicle I highly recommend stopping by or checking out their website. See something you like? Ask for Tyler and you'll see what I'm talking about!

Had a great experience at this dealership buying a new XT5 this week. Our salesman Tim was a very knowledgeable and helpful salesman. No high pressure sales tactics here at all. All the other people I dealt with there were also very nice and helpful too. Got a great deal on a lease. Real white-glove treatment from start to finish. Tim even gassed up the car, got it registered and drove it to my house! Could not have asked for a better Cadillac-level experience from this place. Would def recommend! A+